
GENERAL TERMS &
CONDITIONS
Welcome to Leaf at www.leafshop.co.uk,
the online tea place, where you can buy loose leaf teas, leaf herbal
infusions and tea accessories. By accessing or using this website, you
are agreeing to be bound by the Terms & Conditions of this website.
If you do not wish to be bound by the Terms & Conditions, you may
not access or use the website.Your continued access of this website
shall be deemed your conclusive acceptance of the modified agreement.
Leaf contact details
Leaf is the trading name of
Leaf Shop limited (company No-7292512). Leaf vat registration
number is 921 7136 42. Leaf's business registered address is c/o Sable, Castlewood House, 77/91 New Oxford Street, London, WC1A 1DG. Leaf 's workshop and office address is 26 Stanley Close,
London, SE9 2BA
You can contact leaf on info@leafshop.co.uk
ELIGIBILITY TO PURCHASE
The purchase of goods is limited to parties that lawfully can enter into
and form contracts on this site under English law. To purchase, you must
register, and provide your real name, phone number, e-mail address, and
postal address. This site is available only to individuals and others
who meet the terms of eligibility, who have been issued a valid credit
card or cheque by a bank acceptable to LEAF, whose applications are acceptable
to LEAF and who have authorised LEAF or Paypal to process a charge or
charges in the amount of the total purchase price for the goods which
they purchase.
COUNTRIES WHERE WE DELIVER TO
We deliver to most countries in the world. If
for any reason you can't find your country in the checkout
menu, just e-mail us.
ORDERING
To order with us, you must register. You
will automatically be asked for your details when you first purchase on
leafshop.co.uk. When you come back on your next visit, you will be able
to sign in.
There is no minimum order to purchase at
leafshop.co.uk
Once you place an order, we will send you
an e-mail to acknowledge we received your order.
Note that an order does not constitute a
contract between LEAF and yourself. All orders are subject to availability
and acceptance by LEAF.
ENTERING INTO A CONTRACT
LEAF will accept and process your order
if a successful payment has been made, at which point you are entering
into a contract with LEAF. Successful payment means acceptance of your
card by our payment partner Paypal and receipt by LEAF of a payment notification
by Paypal, or cleared funds from your cheque, or cleared funds from your
bank transfer.
We may refuse to process an order for any
reason or refuse service to anyone at any time in our sole discretion.
OUT OF STOCK ITEMS
LEAF will do its best to fulfil the order
you placed. If the item you ordered became out of stock or unavailable
for any reason, you will be asked whether you would prefer a refund, an
exchange or a voucher. If there was any such problem with your order,
you will be notified by e-mail soon after placing your order. For indication,
we would aim to come back to you within 2 days.
PRICES & GOODS
All prices and offers remain valid as advertised
from time to time. The price of a product displayed on the website at
the time the order is concluded will be honoured and you will be charged
accordingly.
We will not be liable to you or any third party by reason
of our withdrawing any product from the site whether or not that product
has been sold; removing, screening or editing any materials or content
on the site; refusing to process a transaction or unwinding or suspending
any transaction after processing has begun.
All images are for illustrational purposes only. Products
may differ from those displayed.
DISCOUNT CODES
If you have received a discount code, please
make sure to quote the code at the online checkout. Discount
codes apply to all sections of the online shop except the
tea gifts and wholesale section.
DELIVERY CHARGES
Please check our prices here: delivery
charges
As you will understand, we accept no responsibility for
delays in the postal system.
PAYMENT
Payment can be made by Visa, Master Card, American Express, Solo, Maestro,
Delta, Switch and Visa Electron. Card payments will be processed at the
time of ordering, by our secure payment partner Paypal.
Alternatively you can choose to pay by cheque or bank transfer,
details of which are highlighted on the shop payment page and will be
reminded in an e-mail to you if you selected this option.
Customers are subject to validation checks and authorisation
by their bank. If the bank issuer of your payment card or cheque refuses
to authorise payment to LEAF, we will not be liable for any delay or non-delivery.
ORDER PROCESSING
We aim to process an order within two days of receipt.
Note that your order will only be processed if your payment
is successful. Successful payment means acceptance of your card by our
payment partner Paypal and receipt by LEAF of a payment notification by
Paypal or cleared funds from your cheque or cleared funds from your bank
transfer.
ORDER CANCELLATION
We operate a policy of total customer satisfaction. If you
are not happy with your goods or if you have changed your mind you may
cancel your order by providing us with a notice of cancellation by e-mail,
at info@leafshop.co.uk, at anytime up to 7 working days after receipt
of your order. We will by return issue you with a Cancellation Authorisation.
if your order was not yet despatched at the time of the
Cancellation Authorisation, we will simply credit your card within a week,
or send a cheque if you originally paid by cheque or bank transfer. The
refund value will be the value of the cancelled items plus the delivery
cost if you cancel all items. If you cancel only some items, we will not
refund the delivery cost.
Alternatively you can exchange for other goods or choose
to receive a LEAF voucher for the value of the cancelled items plus the
delivery costs if you cancelled all items, or the value of the cancelled
items excluding delivery costs if you cancel only some of the items of
the order. We can discuss these options with you once you get in touch.
If you paid making a bank transfer from abroad or from a
business account, all charges for a refund bank transfer will be yours.
If your order was already despatched at the time of the
Cancellation Authorisation, you will need to return the goods. See below.
RETURNS
We operate a policy of total customer satisfaction. If you
are not happy with your goods or if you have changed your mind you may
cancel your order by providing us with a notice of cancellation by e-mail,
at anytime up to 7 working days after receipt of your order. We will by
return issue you with a Cancellation Authorisation.
You have the choice between a refund, an exchange, or a
LEAF voucher.
We require that you return the goods to us, new and unused,
in their original packaging. PLEASE NOTE: New and unused means that there
are no marks on the item or sign of usage.
The return postal cost will be at your charge. Refund of
postal cost for exceptional circumstances remain at our discretion.
We request that all goods are returned within 14 days of
the date of the Cancellation Authorisation and we will make refunds to
you in accordance with these terms within 30 days of the date of the Cancellation
Authorisation.
Once you have a Cancellation Authorisation,
please return items to us: Leaf, 26 Stanley Close,
London SE9 2BA
Please ensure you use adequate packaging to
prevent any damage or breakage especially when returning products
that are fragile like glass. We accept no responsibility for
loss or damage while in transit.
For refunds, all accurately
returned products will be credited to the original purchasers
credit card or by cheque in case of payment originally received
by cheque or bank transfer. The credit will cover the price
of the item(s) and original P&P if you return the entire
order..
For vouchers, all accurately returned products
will be credited by the mean of an electronic voucher, sent by e-mail,
of the value of the price of the item(s) and will exclude delivery cost.
For exchanges, all accurately returned
products will be replaced by the items of your choice of a similar value.
If of a lower value, we will complement with a voucher. if of higher value,
we will issue an invoice for the difference.
In the event of any failure to return any goods to us which
have been validly cancelled, we shall have the right to charge any costs
of recovery of the goods.
For further information you can contact us on info@leafshop.co.uk
LEAF is not responsible for any item that is not returned
in the manner set forth above.
LOST ITEMS
Only items sent by Special Delivery for the UK are insured,
and will benefit from a replacement.
LEAF is not responsible for lost items during transit
sent in the Uk by Standard Delivery or abroad by Airmail.
At the checkout, you will be asked to choose a delivery
method for the UK, so you can choose a peace of mind option if you wish
to.
COMPLAINTS
If you have a complaint regarding any aspect of our products or service
you may contact us in total confidentiality. Contact us info@leafshop.co.uk
DISPUTES
Any dispute relating in any way to your visit or access of leafshop.co.uk
or to the products or services you purchase through leafshop.co.uk shall
be submitted to binding arbitration in Britain, except that, to the extent
you have in any manner violated or threatened to violate the LEAF intellectual
property rights, LEAF May seek injunctive or other appropriate relief
in any state or federal court in the United Kingdom.
NO UNAUTHORISED COPYING OF MATERIALS
The entire contents of this website, including but not limited to: Text,
graphics, logos and images, are the property of LEAF, its suppliers or
its clients and are protected by British and International copyright and
trademark laws. You may not modify, copy, reproduce, republish, upload,
post, transmit, or distribute any portion of the website contents without
the prior express written consent of LEAF.
LIMITATION OF LIABILITY
While we will use reasonable endeavours to verify the accuracy of any
information we place on the this site, we make no warranties, whether
express or implied in relation to its accuracy. This Site is provided
on an "as is" and "as available" basis without any
representation or endorsement made and we make no warranties of any kind,
whether express or implied, in relation to this site, or any transaction
that may be conducted on or through this site including but not limited
to, implied warranties of non-infringement, compatibility, security, accuracy,
conditions of completeness, or any implied warranty arising from course
of dealing or usage or trade.
We make no warranty that this site will meet your requirements
or will be uninterrupted, timely, secure or error-free, that defects will
be corrected, or that this site or the server that makes it available
are free of viruses or bugs or represents the full functionality, accuracy,
reliability of the materials. We will not be responsible or liable to
you for any loss of Content or material uploaded or transmitted through
this site.
To the fullest extent permissible under applicable law,
we disclaim any and all warranties of any kind, whether express or implied,
in relation to the products available through this site including but
not limited to, implied warranties of satisfactory quality and fitness
for a particular purpose. Nothing in these Terms & Conditions shall
limit your rights as a consumer under English law.
You acknowledge that we cannot guarantee and therefore shall
not be in any way responsible for the security or privacy of this Site
and any information provided to or taken from this Site by you.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless LEAF, its directors,
owners, partners, employees, agents, licensors, suppliers and any third
party information provider to the website from and against all losses,
expenses, damages and costs, including legal fees, resulting from any
violation of these Conditions of Use (including negligent or wrongful
conduct) by you or your use and access of leafshop.co.uk.
ENTIRE AGREEMENT
The Terms & Conditions (as amended from time to time) constitutes
the entire agreement between you and LEAF regarding your use of this Site,
and supersedes any other agreement or understanding, arrangements, undertaking
or proposal, written or oral, between you and LEAF in relation to such
matters. In the event any other rules, code of conduct, or other matter
posted on this Site conflicts with the terms of the Terms & Conditions,
the Terms & Conditions shall govern. No oral explanation or oral information
given by any party shall alter the interpretation of the Terms & Conditions.
You confirm that, in agreeing to accept the Terms & Conditions, you
have not relied on any representation save insofar as the same has expressly
been made a representation in the Terms & Conditions and you agree
that you shall have no remedy in respect of any misrepresentation which
has not become a term of the Terms & Conditions save that your agreement
contained in this Clause shall not apply in respect of any fraudulent
misrepresentation whether or not such has become a term of the Terms &
Conditions.
NO WAIVER
No waiver by us shall be construed as a waiver of any proceeding or succeeding
breach of any provision.
GOVERNING LAW
The Terms & Conditions will be governed by and construed in accordance
with the laws of England and you irrevocably submit to the exclusive jurisdiction
of the courts of England.
Privacy Policy
Please review our Privacy Policy, which also governs your
visit to leafshop.co.uk, to understand our practices regarding the use
and disclosure of your personal information
Material published on this Site is copyrighted by LEAF or
its licensors. All rights reserved. All third party trademarks mentioned
or displayed on this Site are the property of their respective owners.
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